Cat lover. New York City enthusiast. Reigning millennial pop queen. Public relations genius.
Taylor Swift is everywhere. And if 2014 was any indication, she isn’t going anywhere for a long time, whether you like it or not.
Swift’s latest album, 1989, dropped Oct. 27, 2014. It sold 1.2 million copies in its first week and remains on the top of iTunes charts.
Additionally, Swift has 48.6 million followers on Twitter, 16.5 million fans on Instagram and has mastered Tumblr since joining in September.
She didn’t fall into this new-and-improved image entirely by chance. Garden brands that take a page from her PR book will ultimately see an increase in sales and brand ambassadors.
Continue reading to learn how your garden brand can “Taylor Swift” in 2015.
Engaging the public and rallying excitement for a product or brand lies at what the core of what public relations professionals do. The events leading up to the release of 1989 embodies this buzz perfectly.
Swift built a flood of excitement for her new album in a multitude of ways. First, she leaked clues about her songs on social media. Then, she treated lucky fans to a private concert in her homes across the U.S. But, she made them promise to keep the album a secret. And they all did! Those are LOYAL fans.
Garden brands looking to generate buzz like Taylor Swift for their products need to plan ahead. Long lead times allow both the firm and the client to outline every aspect of the campaign, including end goals.
Determine who your target audience is. Decide if the launch will center around a holiday. Ask, what are our immediate goals?
Questions like this should be answered before any campaign launch or unveiling.
Relate to your Audience
Successful brands across all industries demonstrate their growth through their bodies of work. Taylor Swift is no stranger to this concept.
She’s grown considerably since her first country-equse album was released in 2006. While she saw tremendous success as a “country” artist, a variety of her non-country fans who once sang along to all of her original songs (guilty) probably wouldn’t have followed her to 2014.
Fans also flock to her on social media because she’s undeniably “one of us.” Within seconds of following her on any account, it becomes clear that anyone who is a fan cats on the internet (also guilty) and watching movies would have something to talk to the pop star about if they ran into her on the street.
Consumers crave reliability, and change due to growth. They also want to feel like they relate to brands on a personal level. Garden brands that make an effort to interact with fans on social media and solve customer complains quickly will gain a larger, loyal customer base.
Garden brands that make customer satisfaction a top priority while expanding will succeed. You can't fake loyalty.
Know your Worth
Swift not-so-privately split from Spotify in 2014, citing conflicts with royalties.
While inconvenient for fans who are avid Spotify users, Swift’s breakup with the music streaming service demonstrates a valuable PR lesson - don’t settle.
Brands spend a significant amount of time researching before they hire a firm to help promote their products.
Additionally, PR firms work to exceed all expectations and carefully build their client portfolio based on what the company hopes to achieve in regards to its overall brand and reputation.
If either side fails to rise to the occasion, campaigns won’t gain much traction with the public.